Pharmacy Technician - Refill Services - Remote

1w1 week ago

ArchWell Health

Remote · Full-time · $45,000 – $60,000

About this role

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors feel at home. The Pharmacy Technician provides direct patient care virtually, collaborating with the healthcare team to optimize pharmaceutical care.

This role involves reviewing and processing pharmacy refill requests via faxes, EMR routes, or calls per protocol. Conduct telephonic outreaches to assist with medication adherence and refills promptly. Access adherence gap portals and review medical chart notes to determine actions.

Work in a virtual environment with pharmacy staff, providers, and care teams to resolve medication issues. Serve diverse senior populations with respect, focusing on Medicare Advantage prescription benefits. Ensure tasks meet regulations like HIPAA and organizational standards.

Attend staff meetings to provide input on trends, process evaluation, and quality improvement. Assist with departmental initiatives as available. Ideal for those passionate about quality care for seniors with strong attention to detail.

Requirements

Registered Pharmacy Technician with a state board of pharmacy
Minimum of 2 years experience in operational pharmacy benefits, clinic, high volume call center, or retail pharmacy
High school diploma or equivalent (GED) required
eClinicalWorks or similar EMR experience
Excellent customer service, telephone etiquette, and active listening skills
Strong attention to detail and good alpha/numeric data entry skills
Intermediate proficiency in Microsoft Office Suite including Word, Outlook, and Excel
Deep understanding of Medicare Advantage prescription benefits preferred

Responsibilities

Review and process pharmacy refill requests via faxes, EMR routes, or direct incoming calls per established protocol
Conduct telephonic outreaches and answer calls regarding patient medication use and adherence
Access medication adherence gap portals or lists and review member medical chart notes
Collaborate with pharmacy staff, providers, and care teams to resolve medication issues
Ensure tasks are completed timely, documented accurately, and in accordance with HIPAA and standards
Attend staff meetings and provide input on trends, process evaluation, and quality improvement
Assist with other pharmacy departmental initiatives as available